Carmen Reilly

Chief Operating Officer

Carmen is an experienced leader and team builder, with nine years of experience launching new teams and processes. Most recently, she worked at Qlik for eight years, where she built live chat, cloud, and customer success teams before becoming a product manager. While a product manager, she primarily focused on Qlik’s cloud offering, helping launch a new hosting region in Singapore, building a customer early adopter program, and launching a supportability council. Prior to that, some of her accomplishments included increasing the number of opportunities generated from live chat by 183 per cent, improving retention of small-and-midsize customers who were at risk of cancellation by 41 per cent, and overseeing the creation and implementation of their Qlik’s customer success at scale program. Carmen also has a MicroMasters in Digital Marketing from Curtin University and EdX. In her spare time, she enjoys volunteering with a variety of organizations, including the Boston Area Rape Crisis Center and ClimateFast.