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Majority of 911 calls diverted to Alberta’s non-urgent health line returned to EMS

Alberta health authorities said the program freed up 50,000 over two years, data shows that number is closer to 19,000.

Brett McKay, Local Journalism Initiative Reporter
Brett McKay, Local Journalism Initiative Reporter

15 Sep 2025 • 4 min read

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Two paramedics putting a person on a stretcher.
Fewer than 19,000 calls received assistance from Health Link and did not require an ambulance since the shared response line launched in 2023. (Alberta Health Services)

Brett McKay, Local Journalism Initiative Reporter
Brett McKay, Local Journalism Initiative Reporter

Brett McKay is an Edmonton-based reporter specializing in investigative and data-driven stories. His work has appeared in The Tyee, APTN, The Breach, CTV News and Great West Media.

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